Complaints and Arbitration
Making a Complaint
Should you wish to raise a complaint, you can do so via Live Chat, Email, Telephone, Web Message or Post.
What to Provide
In order to resolve your complaint as quickly as possible it is important that you provide us with as much information as you can, including:
Your four-digit security number
The full details of your complaint
What we will do
Upon receipt your complaint will be assigned to an individual member of Portobet\'s Customer Service team to assess and resolve. We will endeavour to respond within 48 hours.
If you are not satisfied with our response, you can request an escalation which will be overseen by a member of our Customer Service Management team. This should be viewed as Portobet’s final response.