1. General Introduction, definitions and stipulations
Introduction: Portobet is operated by Red Lane B.V. is a company incorporated under the laws of Curaçao and having its registered office at Franschebloenweg 4, Willemstad, Curaçao, License Nr. 1668/JAZ
Portobet may update, amend, edit and supplement the PortobetRules at any time. Any substantialamendment to the PortobetRules shall be notified in advance by Portobet to the Account Holder, beforecoming into effect and will require your consent. If you do not agree with the amendment(s) to the
Portobetrules, you will not be permitted to continue using the Services.
All references in the Portobet Rules to the singular shall include the plural and vice versa. All referencesto “the” shall include “a/an” and vice versa.
1.1 An “Account Holder” is an individual having a contractual relationship with Portobetby creating aPortobetAccount on the Website.
1.2 A “PortobetAccount” is an account held by an Account Holder, for bona fide transactions, with astrict aim to establish a normal commercial relationship with Portobetand with the strict purpose ofconducting betting and other gaming and gambling transactions.
1.3 The “Contract” is the contractual relationship between Portobetand an Account Holder and shallbe constituted under and governed by the PortobetRules, i.e. the “Terms and Conditions”.
1.4 The “Website” is the internet gateway accessible through the internetaddress Portobet where all current and relevant information regarding Portobetoperations ispublished, and through which the Services are provided to the Account Holders.
1.5 The “Services” are the gaming and betting offers provided by Portobetto the Account Holderthrough the Website.
1.6 A “Card” refers to all types of cards with a function of “payment”, “charge”, “debit”, “credit”,
“virtual” and/or similar.
1.7 A “Payment Solution Provider” is an intermediary acting as a payment agent for various
different payment methods.
1.8 A “Financial Institution” is a bank and/or other institution regulated by an applicable
domestic financial services Act or similar.
1.9 “Force Majeure” refers to any occurrence or condition beyond one’s reasonable control which
leads to a delay or default in the performance of the affected party’s contractual obligation and shall,
for the purposes of the PortobetRules, include Acts of God, government restrictions (including thedenial or cancellation of any necessary license where such denial or cancellation is made through nofault of the affected party), wars, outbreak of hostilities, riots, civil disturbances, insurrections, actsof terrorism, fire, explosions, floods, theft, malicious damage, strikes, lockouts, and/or any other
cause beyond the reasonable control of the party whose performance is affected.
1.10 “Client Application” shall mean the web browser application opened by the Account Holder
in order to use the Services.
1.11 “Software” shall mean all software used by Portobetto offer and/or operate the Services and/orrun the Client Application.
1.12 A “Prize” is an amount, a bonus or a reward that can be won by the Account Holder.
1.13 An “Inactive Account” is a PortobetAccount which has not recorded any log-in and/or log-out fora period exceeding 12 consecutive months.
1.14 All trademarks, service marks and trade names as well as images, graphics, text, concepts or
methodologies (collectively the “Intellectual Assets”) found on the Website, the Client Application
and the material contained therein are the exclusive property of Portobetand/or Portobet\'s suppliers andpartners. The Account Holder is not entitled to exploit or otherwise use any Intellectual Asset forwhatever purpose, except for what is allowed by law.
2. Account Rules
2.1 Creation of a PortobetBet Account
2.1.1 An individual cannot participate in a game for money unless that individual is an Account
Holder. To be registered as a player, an individual must register personally and submit an
application for registration. The following information must be provided:
a. date of birth and provide valid identification showing that the player is over eighteen (18) years of
age or the applicable legal age of majority as stipulated in the jurisdiction of your residence
(identification documents which must be submitted include: copy of a valid identity card, passport ordriving license);
b. player’s first and last name;
c. player’s full residential address;
d. player’s valid email address; and
e. a username and a password
2.1.2 An individual applying to become an Account Holder warrants and represents not to be under
the age of eighteen (18) years. Minors cannot register as a player and cannot hold a PortobetAccount.Portobetreserves the right to request additional proof of age and perform additional checks in order toverify the information provided. A PortobetAccount may be suspended until satisfactory proof of age isprovided.
2.1.3 a: An individual applying to become an Account Holder furthermore warrants and represents:
a. to be a physical person (a legal entity will not be accepted as an Account Holder);
b. not to be a resident of Afghanistan, Aruba, Australia, Bonaire, Curacao, Denmark, Estonia, Ethiopia, France and other French territories, Hong Kong, Iran, Iraq, Italy, Jordan, Kuwait, Netherlands, North Korea, Pakistan, Philippines, Saba, Statia, St. Martin, Spain, Syria, Turkey, United States of America and other U.S. territories, United Kingdom or Yemen (please be aware of particular country exclusions for Casino – Games – Live Casino, Poker and Bingo); Portobetreserves the right to block the access to Portobet.com and to pay the winning to the players from the mentioned countries;
c. not to be a professional player in any sport, competition or league where Portobetoffers betting;
d. not to be restricted by limited legal capacity;
e. not to be acting on behalf of another party;
f. not to be classified as a compulsive problem gambler, and/or be included (whether voluntarily or
involuntarily) on any register or database of excluded players;
g. not to be depositing monies originating from criminal and/or other illegal activities;
h. not to be depositing monies through a Card which the Account Holder is not authorized to use
and/or utilizing a Card in a jurisdiction in which betting and gaming are prohibited;
i. not to be conducting criminal activities whereby a PortobetAccount is directly or indirectly involved;
k. not to use the Services if it is illegal in his/her country of residence or otherwise restricted for
him/her to open a gaming account, purchase or use services from Portobetand/or otherwise participate
in the games offered. It is the Account Holder’s responsibility to ensure his/her use of Portobet\'s Websiteand Services is legal;
l. not to find the Website or the Services offensive, objectionable, unfair, nor indecent; and
m. to maintain his/her PortobetAccount details up-to-date in terms of the following: first and last name,country of residence, valid email address and phone number.
2.1.4 An individual applying for a PortobetAccount acknowledges and accepts:
a. all definitions and stipulations as stated under the PortobetRules;
b. the PortobetRules as currently published on the Website, as well as any possible future changes tothe PortobetRules;
d. that the Contract is governed by: (i) the PortobetRules as published in English; (ii) any regulatoryprovisions or other decisions made from time to time by the Governing Authorities; and (iii) theGoverning Law of the Place of the Contract.Rules of acceptance of bets on sports events
2.2 The Organizer has a right to cancel any bonus, jackpot and/or any prize if the Organizer is
confident the Player has implemented a system usage fraud. In this case the Organizer freezes the
Player\'s special gaming account, and if there are any funds, makes a refund to the payment system
that was used by the Player to replenish the gaming account.
2.3. Arranged game
If the Organizer has sufficient facts to suspect the case of an arranged game, they can terminate the
prize remunerations and make a re-payment of the already carried out payments to the Player\'s
special gaming accounts. The mentioned suspicions can include data referring to sums and
characteristics, as well as amountsof all entry payments made via all the possible methods.
2.4. You cannot transfer, sell, or pledge Your Account to another person. This prohibition includes the transfer of any assets of value of any kind, including but not limited to ownership of accounts, winnings, deposits, bets, rights and/or claims in connection with these assets, legal, commercial, or otherwise. The prohibition on said transfers also includes however is not limited to the encumbrance, pledging, assigning, usufruct, trading, brokering, hypothecation and/or gifting in cooperation with a fiduciary or any other third party, company, natural or legal individual, foundation and/or association in any way shape or form.
3. Betting rules
3.1 The betting company accepts bets on the outcome of sporting and other events with a
deliberately unknown result, including the use of telecommunication networks.
3..2 Every time downloading the client’s application, regardless of the use of the media resource (viaInternet or mobile services), by opening an account and using an existing account, betting or
participating in any games, taking any prize, the client confirms his agreement with the current
version of the Rules and the obligation to act in accordance with these Rules.
Anytime a userdownloads the client, registers an account, uses an existing account, bets on any games, takes anywinnings, etc., this signifies the User’s agreement and obligation to act in accordance with thecurrent rules.
3.3 Portobethas the right to make any changes and additions to the rules set forth herein, the
provisions and procedures of payments without an individual prior written notice. Users are notified
about this with appropriate announcements. The conditions of previously staked (placed) bets
remain unchanged, and bets which are accepted are subject to the posted rules at the time of
3.4 Portobetreserves the right to refuse service to any person without disclosing the reason(s).
4. Policy of site use
4.1 Portobetdoes not bear any responsibility for any losses or damages claimed as resulting from the
use of this site or from its content. This provision equally applies to the use or misuse of the content
of the site by any person, inability to access the site or use it, to delay in functioning or transmission
of data, failures in communication lines, any errors, misprints or omissions in the content of the site.
4.2 Loading photos and video from the website or its sub-sites is permitted only for private use.
Publication, transmission or reproduction of this data for any other purpose is strictly prohibited.
4.3 Portobet monitors traffic of its website actively, and reserves the right to block access in cases ofsuspected automated betting (bots).
5.1 Basic terms accepted in this edition of the rules:
“Single” – a bet on a single event;
“Express” – this is a bet on the outcome of several different events simultaneously. When you place abet on the outcome of two or more events (for example, two different football matches), you can
unite them in “Express”. To win an express bet it is necessary for you to not have any failed
predictions (losses) on any of the outcomes which are included in the Express. Loss on one of the
outcomes of an express bet means loss throughout the entire bet. Winnings of the express bets is
equal the product of the bet amount at the coefficients of played outcomes included in the express (if
on one of the bets included in the express occurs a return, then the coefficient on it equals to 1).
“System” – a set of “express bets” of a particular set of events. Each combination of the system is
calculated as a separate express bet. To win in the system it is sufficient that the indicated number
of predictions of the total number be correct (it is defined by name, that is, for example, in the
system “3 of 4″ it is necessary that 3 of the 4 predictions prove correct, for “5 of 7″ it is necessary
properly to predict the outcome of the five events of 7 options, etc.). It must be taken into account
that because of the fact that only a part of the total bet amount is specified on each of the express of
the system bet (proportional to the number of options) then the winnings by such a system bet will
be less than the possible general winnings by the express bet. In some cases, when not all outcomes
are predicted, the amount of winnings may be less than the amount of the bet, but in contrast to
express bets, a part of the amount will be offset on account of correctly predicted outcomes.
“Chain” – bet which is a combination of “single” bets including events independent from each other.
The sum of single bet of chain‘s each event is equal to the sum of chain. The client is given a chance
to determine independently the order of the bets included in the chain and stake only on the first
event of the chain. Thus the concept of “chain account” is imported. After the tournament of each
single bet included in the chain the sum of that account is calculated. Initially it is equal to the sum
of the first bet.
If the sum on the chain account is less than its initial sum, the chain’s next event’s single bet is
calculated by the account balance.
The procedure of chain’s calculation depends on the order of bets mentioned in the given ticket but
not on time.
The sum which remains on the account after calculation of all bets in the chain is a subject to
If the sum on the chain account reaches zero – the chain breaks and is considered to be lost.
“Handicap” – the advantage or the leeway of the entrant of competition, expressed in goals (points/)
sets, etc., which is provided by the bookmaker office to the entrant with bet on it. The result of the
event subject to the handicap is determined in this way: the handicap given to the entrant is added
to the corresponding result shown by the entrant in the competition. If the results thus obtained are
in favor of the elected entrant, he is considered as a winner, and the bets on his win subject to the
handicap win. Payments are carried out with the coefficient of winnings indicated in the description
of bets. If the result is in favor of the opponent – the bets are lost. If the result subject to the
handicap is a draw, then the coefficient of winnings under such a result will be equal to 1 (return of
Team 1 Team 2 Handicap 1 Coef. 1 Handicap 2 Coef.2
Inter Cagliari -1.5 2.25 +1.5 1.9
1) Suppose you want to bet upon the win of Cagliari subject to handicap. The handicap betting on
Cagliari (Handicap 2) is equal to “+1.5″. To win with the bet on the handicap “+1.5″ it is necessary
that Cagliari will not lose by more than 1 goal, as handicap +1.5 will be added to goals from
Cagliari. Let us analyze all the options:
* A) Cagliari won or the teams drew or Cagliari lost by the difference of 1 goal. For example, the
final score is 2-1. Taking into account the handicap (+1.5) the result 2:2.5 in favor of Cagliari (the
handicap of Inter when determining the result on the rates at Cagliari is not taken into account). The
* B) Cagliari lost by more than 1 goal difference. For example, the final score is 2-0. Taking into
account the handicap (+1.5) the result is 2:1.5 in favor of Inter. In this case, the rates on winning of
Cagliari taking into account the handicap (+1.5) lose.
2) Similarly, the following variants are possible when betting on a win for Inter taking into account
the handicap “-1.5″:
* a) Inter won having the advantage of two or more goals. For example, the final score is 3-0. Takinginto account the handicap (- 1.5) the result is 1.5:0 in favor of Inter. The bets win.
* b) Inter won having the advantage of 1 goal, teams drew or Cagliari won. For example, the final
score is 2-1. Taking into account the handicap -1.5, the result of the bets on Inter at handicap (-1.5)
gives 0.5:1, in favor of Cagliari. In this case, the bets on Inter with the handicap -1.5 lose.
Double bet of handicap is offered (Asian handicap). Bet on victory or total taking into account the
handicap, which is the multiple of 0.25 (but not of 0.5). Such bets are calculated as 2 bets with the
half of sum: with the same odd and “common handicaps” and “common totals” multiple of 0.5’s nearby common value. In case when the Asian handicap is included in parlay or system, it is calculatedwith that odd which would be in case of single bet. In case of winning of two common bets, the bet’sodd “O” is taken into account in the calculations. If one common bet is won and the other is a subjectto refund, during the calculation is taken the odd (“O”+1)/2. If both common bets are lost, the wholebet considered lost.
Event’s participant Handicap’s double bet (Asian handicap) Odd
Real -0.25 (0, -0.5) 2.0
Barcelona +0.25 (0, +0.5) 1.8
In case 200 euro stake is made on “Real” and “Real” won: two common bets with the half of sum
won and the winning is equal to 100*2.0 + 100*2.0 = 400 euros.
The match was over in drawn: one
common bet with the half of sum lost, and the other won with the odd “1″ and the winning is equal to
100*0.0 + 100*1.0 = 100 euros. “Real” lost: two common bets with the half of sum lost and the
winning is equal to 100*0.0 + 100*0.0 = 0 euro.
In case 200 euros stake is made on “Barcelona”
”Barcelona” won: two common bets with the half of sum won and the winning is equal to
100*1.8 + 100*1.8 = 360 euros. The match was over in draw: one common bet with the half of sum
lost, and the other won with the odd “1″ and the winning is equal to 100*1.8 + 100*1.0 = 280 euros.
“Barcelona” lost: two common bets with the half of sum lost and the winning is equal to 100*0.0 +
100*0.0 = 0 euro.
“Total” – the number of goals, pucks, points or the games, scored (thrown, gained or played) by an
entrant or entrants of events.
Suppose the total of the soccer game is set (the amount of goals scored) equal to “4″, and a wagering
is offered on the total at two outcomes: more or less of the given total.
If the match is scored with a total of less than 4 goals (0-0, 1-0, 0-1, 1-1, etc.), bets lower than “4″
If the match is scored with a total of more than 4 goals (4-1, 4-2, 3-2, etc.), bets lower than “4″ lose
and bets more than “4″ win.
If the match is scored with a total of exactly 4 goals (3-1, 4-0, 2-2, 1-3, 0-4), all bets on more than “4″and less than “4″ will be refunded.
6. Policy of Bets
6.1 The values of the parameters (including handicaps, totals) and coefficients of the events
specified in the line of the current day may change after any bet, but conditions before bets are the
same, except in cases of technical and obvious mistakes in the line.
6.2 As an amount of bet only the amount confirmed and registered by the company is accepted.
6.3 The User is the only person who is responsible for the bet. Once a bet is made and its acceptance
is confirmed, it cannot be changed or canceled by the User. Portobet does not provide any guarantees
with respect to the “lost” or “double” bets made by customers. Please carefully check all the bets
you have made.
6.4 Loss of your password cannot be a reason for the withdrawal rates or cancellation of the request
for payment of winnings.
6.5 A bet is accepted as soon as it is confirmed by the company. All accepted bets are displayed in
the “Bet History”. In some cases there may be a delay until a bet is listed in your history. In case of
any dispute the time when the bet was registered in the system of the company is considered to be
its true submission time. If the User did not receive any notification about the acceptance of bet, the
rate is still considered to be accepted if it is displayed in the “Bet History.”
6.6 Failures of communication or other technical failures in customer communications are not a
reason for the cancellation of a bet if the bet has been registered in the server.
7. Displaying Data
7.1 The Company is not responsible for the accuracy, completeness and timeliness of the proposed
information services, including data on the events of Live and mailing services.
7.2 Portobet makes every effort to make the information on Live events (such as results, the time of a
game and the statistics of teams /players) be correct. However, this information is displayed only for
informational purposes. Portobet is not responsible in case of any errors in this data.
7.3 Portobet is not responsible and does not accept any claims regarding the accuracy of the translationfrom foreign languages of team names and the names of the players.
7.4 If in the indicated event/match more than one member with the same surname is present and
during bet acceptance the full name of the athlete or other features identifying them uniquely have
not been indicated, all bets are refundable.
7.5 If in the name of the match or in the name of the position one or more entrants are indicated in
the line incorrectly (except for errors in translation), that is if the other team/entrant of represented
tournament is indicated instead of the necessary one, all the bets on that event are recognized as
invalid and a return is made. Only Portobet has the right to determine the events belonging to thiscategory.
7.6 In cases when the specific details of the team such as a particular age group (for example 18
years/to 21 years/youth teams), gender (women) or the status of the team (reserve) are not indicated
in the line resulting in the marking of the other team in the line instead of the declared one, all bets
on this match are refundable. In other cases when incomplete name or possible grammar errors are
indicated in the line, all bets remain in force. If the gender of teams is not indicated in the line, it is
considered that the gender of teams is male. In case women’s teams are participating in a match it is
necessary to have a detailed indication about it in the line otherwise bets on this match are a subject
7.7 Date and time indicated in the line are the date and time of discontinuation of betsˈ acceptance
on the event (except for Live events) and do not necessarily coincide with the date and time of the
actual start of the event. The actual time of the event while counting the bets is considered as the
time of the start of the event, which is determined based on the official documents of the
organization conducting the competition, as well as the data of Portobet .
7.8 If the place of conducting a meeting is not indicated in the line, in the list of events the host of
the field is indicated firstly, except for competitions of American types of sports. All the information
contained in the “cap” to a particular sport, carries an ancillary character. Possible errors in the
given information are not a ground for the return of bets.
7.9 On acceptance of bets for Live Events there is a set delay, the value of which may vary
depending on the sport, market, and other features, and it is determined exclusively by Portobet for
security and protection from subsequent bets.
7.10 For clients convenience, taking into account the specificity of Live Events in which coefficients
change very often a client can choose one of the following options: to “Accept all changes in the
coefficients”, “Accept only marked-up bets” or “Do not accept bets if the coefficients change,” which
determines respectively whether the bet is accepted if during the time of its arrangement the
coefficient changed, at any changes of it, or just in the case when the changed bet exceeds the
estimated coefficient of the bet of the client.
7.11 Incorrectly indicated date of the conducted match is not a ground for cancellation of the bet.
7.12 If the match began from the moment at which it was previously interrupted, and in the line that
was not stipulated, the bets are refundable.
8. Interlocking events and outcomes
8.1 In “express” and “system” bets it is forbidden to include different events that relate to the same
match, not even the ones which are interdependent directly. If in such bets were included any events
that relate to the given match, this bet is refundable, even if the computer program of accepting the
bettings did not block this bet during its submission. Portobet reserves the exclusive right to determine
whether the events are connected.
8.2 In the game on output-absence from the group in “express” and “system” bets it is allowed only
to bet on one team from the given group. If in such bets qualify-not qualify of the teams from the
same group were included then the given bets are refundable, even if the computer program
accepting the bets did not block this bet during its submission. Portobet reserves the unique right to
decide whether to accept bets on the position of qualify or not qualify in “express”, “system” and in
9. Obvious and technical errors
9.1 The Company is not responsible for errors in typing, transfer or counting of bets. In particular,
Portobet reserves the right to correct obvious errors made while entering information on betting
coefficients and/or calculation of the amounts at the bets (for example, errors in the coefficients
indicated in teams incorrectly, incorrectly indicated events, etc.), or declare invalid the
corresponding bets even after completion of the event. In the cases of correcting obvious errors bets
are returned. The most common types of technical errors are the following:
9.1.1 Errors of input of coefficients – when the coefficient (or the setting of the handicap/total, etc.)
is displayed without a separator (dot) or with any additional number.
Example: instead of the coefficient 1.8, 18 is displayed, instead of 2, 23 is displayed, instead of 3, 30
is displayed etc.
9.1.2 “Mirror Errors” – when the coefficients for players are displayed in a diametrically opposite
manner. In this case, the favorite of the game (including current favorite of live event) is displayed
by a coefficient exceeding the coefficient of the outsider of the given event.
Example: Basketball. Barcelona-Unicaja. The winner of the match. Instead of 1.2 and 4, 4and 1.2 is
9.1.3 Writing errors – if all the coefficients are indicated correctly, however, teams are written in an
incorrect order (usually occurs for events taking place on a neutral field).
Meaning for the previous example: record: Basketball. Unicaja-Barcelona. The winner of the match.
1.2 and 4 instead of Basketball. Barcelona-Unicaja. The winner of the match. 1,2 and 4
Clear indicators of obvious errors are: very large difference in the coefficients of Portobet and other
bookmakers, the coefficients that are nearly impossible to give in the current situation of the match.
The right to determine whether or not an obvious or a technical error was made in any case belongs
exclusively to Portobet .
9.2 Portobet reserves the right to abolish the bets made on deliberately incorrect coefficients and
obvious errors. The customer will be informed about changes in the balance immediately.
9.3 Portobet reserves the right to cancel the bets even after the end of the event if these bets are won
by the User as a result of a technical failure or an obvious error.
9.4 In cases when due to technical reasons the User’s bets were not provided with the necessary
amount of funds in the account, the bets are considered as invalid.
9.5 In case of mistakenly having credited the means to the customer’s account the latter shall
immediately notify Portobet about the mistake. If due to an error a negative balance has been formed at
the client, the betting company has the right to cancel the uncalculated bets despite the fact that
they were made before the error occurred.
9.6 The Company reserves the right to oblige the User to liability for any damage caused to it if the
user used a technical or administrative error intentionally when making a deposit and/or during the
receipt of money on the account.
10 Bets on credit
10.1 Portobet does not accept any bets or provide services to customers on credit. All bets must be
confirmed with funds existing in the account of the User.
11 Legal Aspects
11.1 Portobet states explicitly that bet placement and betting organization, as well as participation insports betting, multiplayer poker, game in casinos and games like lottery may be restricted by law oreven prohibited in some countries. Such restrictions or prohibitions may be imposed even if thecompany obtained the necessary permission (license for betting or organizing gaming) to place betsand betting organizations.
The User should note that if the placement of bets or participation in sports betting, multiplayer
poker and games such as lotteries is prohibited or permitted only under certain conditions, which
are not followed, the responsibility for any damage caused by this rests solely with the User.
The client must also take note that the company is not required to provide clients with information,
instructions and warnings in a wider range than in the present paragraph. In particular, the
company is not liable for damages suffered by the User due to the violation of the relevant legislativeprohibitions functioning in his/her country.
11.2 You should register on one of the websites which belong to the group of Portobet companiesaccording to your country of residence. By rating or participating in the games, the User confirmsthat he has reached the lowest age of consent limited by law of his country, and confirms his/hercapacity to enter into the agreement with the company. In case of non-fulfillment of these
requirements the User’s account will be closed and necessary measures will be applied.
11.3 The User agrees that his personal information provided to the company during the pool betting,
games in multiplayer poker, casino games and games such as lotteries, as well as in any other game
is stored and used by automatic means.
11.4 You have registered on websites which belong to the group of Portobet companies more than onceand/or you have more than one account. In this case, the Company has the right to block all theaccounts at its discretion and to leave only one account corresponding to the country of residence.Byregistering the User confirms the exclusive intellectual property of the company’s regulations, aswell as the system controlled by them.
11.5 The Company reserves the right to inform Users about special promotions and new products by
telephone and e-mail.
11.6 Legal relations between the User and the company are a subject to laws of Curacao and are
regulated by it with the exception of the appropriate legal rules of international private law. The
place of performance of all obligations at betting and gaming, as well as at the appropriate bets, is
Curacao. All disputes arising over or regarding bets made by customers, are resolved if it does not
contradict the law, by the court in Curacao, having the relevant territorial and subject matter
11.7 The Company expressly states that it does not provide users with any advice (consultation) on
tax matters and/or legal matters.
11.8 No disputes about the bets can lead to a lawsuit, legal action, as well as claims on bookmaker
licenses if the company complies with the provisions of arbitration.
11.9 In case of any claims and disputes from Users’ side and people representing their parties, the
company’s liabilities are limited by the size of bets or its possible winnings.
11.10 In case of any disputes or claims the database of Portobet has priority over any other data.
11.11 If there is discrepancy between the English version of these rules and the translation into
another language, the English version is considered to be the correct one.
11.12 Any matters of dispute including claims about the results of the event are accepted to be
reviewed by the bookmaker office within 5 days from the end of the sporting event.
11.13 Portobet does not hold Users’ funds in segregated or separately protected bank accounts. It isimportant for the User to understand that deposits of Portobet are not in banks and no interest isaccrued upon them.
12. Restrictions on rates
12.1 Bookmaker company has the right not to accept bets from any person without giving any reason and reserves the right to close or temporarily block the accounts of individual Users without prior notice.
12.2 Minimum and maximum size of bets for all sporting events is defined by the bookmaker office and is a subject to changes without prior written notice. In addition, Portobet reserves the right to impose special restrictions on the accounts of individual Users.
12.3 Portobet does not recommend two or more Users to place bets from one IP-address (from the same computer or the same local area network) in order to avoid suspicion of collusion (cheating). In such cases it is necessary to reconcile the possibility of the game with Portobet by explaining the circumstances. Portobet has the right to block the account of such a User and ask them to send the documents verifying their registered identity.
12.4 Winnings are paid only within the limits set with maximum limits of the company. If the User has made a bet and the winning exceeds the maximum, the company will not pay any amount of money exceeding the maximum limit.
12.5 Results for sports statistics are published on the official website of Portobet www.Portobet .com within 3 days after the end of a sporting event.
13. Late bets
13.1 Bets placed after the start of the event, except the bets for Live Events, in all cases, are invalid and are returnable, and are excluded from the “express” and “system” bets. Any bet (including bets for Live Events) made on an event, the result of which is already known by the time of betting, is considered invalid and will be refunded.
13.2 If the User wishes to challenge the time of the start of the event, he must provide an official document (or a link to the website of regulatory bodies of the given event) which confirms the actual time of the start of the match on which the given bet was made.
13.3 While arising disputes regarding the time of the start of the event, if the official regulatory bodies of the appropriate tournament/event do not provide (or lack) such information, the information of Portobet about the start time of the event is considered the only correct one while calculating the bets.
14.1 If a “return” is declared about the bet, such bet is considered as won with the coefficient of 1. In case of “Single” bets this means that the User will get back the amount of money placed to this bet. In the case of “express” or “system” bets the total coefficient will be changed accordingly (in the event, where a return occurred, the coefficient will get the value 1, the coefficients on the remaining events will remain unchanged, and the final coefficient will be counted according to similar scheme; only the coefficient of the outcome on the event, on which was given a return – one of the factors (multipliers) of the final coefficient of “express” or “system” – will get the value 1).
Position Outcome Coefficien
Finland - Moldova Win 1 1.55
Malta - Croatia Croatia Handicap (-2) 1.7
Bulgaria - England Win 2 1.5
Total coefficient of Express = 1.55 * 1.7 * 1.5 = 3.95
In case Finland and England won in the above mentioned games, and Croatia won by 2 goals
advantage, and the given express plays, but when calculating the total coefficient there will be 1
instead of 1.7 (coefficient of winning) and the final coefficient of the given express will be equal to
1.55*1*1.5 = 2.325
14.2 If as a result of the match the total number of scored goals is equal to the total of the bet and
among the proposed outcomes of the given total bets there has not been the option equal … (the
indicated number) of goals, a return is made. Similarly, for the individual totals, totals of the player,
totals of cards/corners /removals, fouls and other parameters if the final value of the match and the
proposed parameter of the total are equal a return is made.
15. Privacy of User’s data
15.1 The User is responsible for maintaining the confidentiality of any information related to their
account, and shall take all measures to prevent the use of personal accounts by unauthorized
persons. Any operations confirmed by the username and password of the account holder shall be
valid and have legal force.
15.2 If the User suspects that his username and password are known to a third person, at any time
they have the right to send a request to Portobet to block the account temporarily for all circumstances
to be made clear.
15.3 To ensure the security of personal data of Users, Portobet communicates with Users via the e-mail
indicated by the User during registration.
15.4 The User is responsible for maintaining the confidentiality of any information related to their email, and shall take all measures to prevent the use of e-mail address by third parties. Portobet is not
responsible for any loss or damage resulting from the connection between the bookmaker office and
the User using a registered e-mail address.
16.1 In case of possible interference in the match result and the formation of the coefficients for the
match (including cases of suspicion in match-fixing), Portobet reserves the right to suspend the
payments on this event or to cancel the bets on this match, as well as hand over the information on
relevant side to the appropriate authorities for further investigation and prevention of similar
16.2 Portobet reserves the right to suspend the payment of the rates and make a return on the rates tothe event, if there are solid grounds to believe this match was negotiable. Such grounds may bebased on the size, number and nature of the bets made by one or all of the possible methods of
The decision of the governing bodies of relevant federations and regulatory bodies are also taken
into account. In such cases Portobet reserves the right to hand over the information on related party tothe governing bodies for further investigation and preventing similar incidents.
17. Neutral field
17.1 In cases when the match is transferred to a neutral field (NF) rates persist. They are refundable
in cases when the match is transferred to the opponent’s field. In case of the play when the teams
are from the same city and are transferred to another field, bets are valid and are not refundable. In
international matches, the refund of bets is made only when the match transfers to the field of an
18. Interrupted events
18.1 An event is considered interrupted if there was no play for an indispensable amount of playing
time specified according the rules of the company, even if the result at which the event was
interrupted is later confirmed to be final.
18.2 The matches consider to be taken place, if they have been interrupted, not finished in the timeframe specified in the points 6 and 7 and if the played time is the following:
• Soccer - 90 min.
• Futsal (duration 2 x 20 minutes.) - 35 minutes
•Futsal (duration 2 x 25 minutes.) - 45 minutes
• Basketball NBA (National Basketball Association and PBA, CBA) - 43 min.
• Eurobasketball - 35min.
• Hockey NHL (National Hockey League) - 55 min.
• Bandy - 60 min
• Eurohockey - 50 min.
• American football - 55 min.
• Baseball - 5 periods (innings)
. Handball - 50 min
18.3 For interrupted events recognized as cancelled, if not otherwise stipulated in the rules on
sports, all bets are refundable, except for ones for which the result is exactly defined at the time of
the stop of the event. For interrupted events bets on the relative performance time (periods, etc.)
are a subject to unconditional return.
19. Events transfer
19.1 If the start time of the event has been changed and otherwise is not stipulated in the rules of
sports, all bets on the event are refundable.
19.2 During a game on the passage to the next round, in cases of transferring the game period onto
subsequent days, or changes of the field, the bets remain valid. If the “passage” of the team which
goes to the next round later has been canceled because of any reason, the cancellation is
disregarded, and the payment is made according the results of played matches. If the second match
did not take place or was interrupted, then all bets on it, including the passage, are refundable.
Payments on the passage are made only at bets made before the first match. If none of the matches
has taken place, the bets will be refunded.
20. Calculation of bets
20.1 Portobet validates the results on the basis of official reports and alternative sources of information
(including videos of the event) after finishing the event. Calculation of bets is based on the results
published on the website www.Portobet .com in the section “Results”. In case of discrepancy of resultsfrom different sources of information, as well as in the case of their obvious mistakes the finaldecision to determine the results belongs to Portobet .
20.2 All inquiries of Users regarding to the correctness of the results of Portobet site should be basedonly on the basis of official sources of information (websites of regulatory bodies for these
championships). Information from other sources cannot be considered a basis for the
reviewing/reappraisal of bets.
20.3 Valid (factual) results considered to be the results, which are announced on the basis of official
protocols or other sources of information, right after the end of the event.
The organizer uses the
following official sources:
www.uefa.com – Champions League, UEFA Cup, Selected matches and Europe Championship
www.fifa.com – Confederation Cup, Selected matches and World’s Championship
www.beto.gr – Soccer Greece
www.bundesliga.at – Soccer
www.turkish-soccer.com – Soccer Turkey
www.rfpl.org – Soccer
www.premierleague.com – Soccer England
www.sportinglife.com – Soccer
www.gazzetta.it – Soccer Italy
www.bundesliga.de – Soccer Germany
www.lfp.es – Soccer Spain
www.lfp.fr – Soccer France
www.mlsnet.com – Soccer
www.goalzz.com – Soccer
www.nfl.com – American Soccer
www.basket.ru – Basketball
www.nba.com – Basketball (NBA)
www.euroleague.com – Basketball Europe
www.ulebcup.com – Basketball (ULEB)
www.nhl.com – Hockey NHL
www.fhr.ru – Hockey
www.rusbandy.ru – Bandy Russia
www.atptennis.com – Tennis ATP
www.mlb.com – Baseball
www.eurohandball.com – Handball
www.volley.ru – Volley-ball Russia
The organizer can use other official sources when there is need.
In exceptional cases, the organizer
reserves the right to use video viewing to adjudge the true result.
20.4 Live event bet results are calculated based on what is known immediately after the end of the
event/competition. All following changes (for example, changes by decision of a jury after the game)
are not taken into account while deciding the bets. The company itself calculates these bets based
on its statistical data about the actual course of the game. If not otherwise indicated, all bets on nonparticipating athletes in the competition will be void.
20.5 In cases when the company’s statistics (based on TV coverage) is different from the official
statistics, the bets are calculated according to the company’s statistics.
20.6 If more than one participant or team is declared as a winner of the competition, the coefficient
of winnings is divided by the number of winners (the coefficient can’t be less than 1)
20.7 All operations on playing accounts are made in the currency chosen by the User during
20.8 All bets for which the outcomes are already known (in particular bets on who will score the next
goal or win a certain segment of the match), are considered valid and are calculated even if the
event or tournament was suspended.
20.9 If a match is not completed and is considered as incomplete, then all bets on it are refundable,
(except what is mentioned in point 16.1.1) even if the result, at which the event was suspended, later
is confirmed as final.
20.10 If it does not contradict the special rules of individual sports, the result announced on the day
of the match is taken for the result of the match. Any possible changes in the result, conditioned by
the revision of the results of the event by governing bodies and disciplinary penalties of teams, for
the purpose of betting, are not taken into account, and the initial results of the calculation of bets
remain in force.
21. Betting groups/syndicates and Match/Event limit
21.1 Users are required to bet only on their own behalf. Recurring bets containing the same
selections from one or more clients can be recognized as invalid and get canceled by the company.
Even after the official outcome of such bets is known, in cases when the company is confident that
Users have acted in collusion or as a syndicate, or suspicious bets have been made by one or more
Users in a short period of time, such bets may be considered invalid and get canceled by the
21.2 Bet limits by sport events are set accordingly to the player’s account status and individual
bet/event. If the player makes an attempt to place a bet outside the limits specified for an event, a
warning message ” Max. Stake – Limit Reached / Official limit exception” will be displayed in the betslip as a notification. Multiple bets which combine same selection within the same bet event are notaccepted. Avoiding the Warning Message and Non-compliance with this rule will result with
cancelation of all placed bets and a refund of the initial stake.
21.3 Non-participation in the event
21.4 If it does not contradict the special rules of individual sports, when an event participant for
whatever reason cannot take part in the event which was bet on, the bet is considered valid and lost
by the client. The exceptions are the following cases:
The event/tournament is canceled;
- The event /tournament is considered invalid;
- The location of the event was changed;
- The event/tournament is suspended.
21.5 In case of bets “Who is taller” meaning bets with two outcomes, if one of the participants
refuses to take part before the event/tournament, the bet is refundable.
22. Rules on sports
22.1 Additional information about types of bets on different sports is indicated in the rules of sports.
22.2 Sport rules take precedence over the general rules.
22.3. Some types of bets
22.4 In case of betting on the “Odd number/Even number of Total”, regardless of the sports and the
proposed position (including total goals/cards/fouls etc.) if the result is “0″, the bets are calculated as
22.5 All bets on the number of medals are calculated according to the official medal table at the end
of the event. Any changes undertaken by the governing bodies later are not taken into account.
22.6 Any medals won by the country team in any competitions shall be considered as one regardless
of the number of participants in this team.
22.7 In case if any market has the potential outcome “Any other”, this outcome includes all
participants of the event, not listed in the options of that market separately.
22.8 In case of game on any event in the “additional markets” of tours (total number of goals, wins,
losses, draws, angular, yellow cards etc.), only those matches of the tour are taken into account
which are included in the daily line.
23.1 Only registered Users can participate in bonus-programs of the company. To register, the User
must fully and accurately fill in the registration form.
23.2 Registration and betting is allowed exclusively to people over 18 years old (or the allowed age
range in the given country from which the user has opened a deposit and made bets). Users have
complete responsibility as to dealing with the legality of Internet gambling in the region where they
live and/or for providing the appropriate authorities of their country with information on winnings.
The Company reserves the right to require proof of age and block the User’s account before
receiving the appropriate documentation.
23.3 All information provided during the registration must be accurate and complete. In particular,
when using credit or debit cards, the cardholder’s name and surname must match the name and
surname indicated in the registration form, otherwise the account will be blocked. All bets made
before locking the account are recognized as valid.
23.4 The Company reserves the right to block the accounts of Users who have reported false data, as
well as to deny them the payment of any winnings. At the request of the company the User must
present an official document with a photograph, identifying his identity (a passport copy), and also
proof of authenticity of the indicated address data and telephone.
23.5 Each User can have only one account. Registered Users cannot re-register as a new client with
a new name or a new email address. In case of violation of this rule, the company has the right to
void all bets made by the User.
23.6 The User has no right to permit any third party use their game account.
23.7 Please note that you should not send us the details about your credit card account or other
sensitive financial information via an unencrypted e-mail.
23.8 Portobet allows all its Users to choose their own combination of username and password. Usersshould keep such information in secret. If your username and password are entered correctly whileaccessing the site, all bets remain in force and cannot be canceled or changed by the User. If yoususpect that someone other than you knows your password, change it immediately on our website. Ifyou have forgotten the password or a part of it, please send a request to Live Support for a newpassword.
23.9 Users who place their bets in Portobet via a cell phone should remember that Portobet is notresponsible for any loss of data in the mobile phone of the client, and is not responsible for anycommission of mobile and internet operators. By registering, the client confirms that he accepts andagrees to these Terms.
24.1 Currently Users have the right to place bets in the following currencies: EUR and USD. Portobetreserves the right to block the reception of bets and operating activities in any of the indicatedcurrencies. In this case, all the necessary payments on the accounts of blocked currency would beheld in another currency equivalent at the interbank exchange rate for that day.
25. The bonus program
25.1 All bonuses of Users are limited individually to one person, home address, telephone number
and e-mail address, one bill of payments (such as by card number or Skrill account), as well as the
computer being used (including the institute, Internet club and other public institutions). The
company has the right to refuse the bonus to any User or group of User. Bonus programs are
available only to Users who have made a deposit in real currency to their account in Portobet .
25.2 In case of violation of any requirement of the bonus programs, and also if there is any evidence
of recurrent bets at one and the same event from a group of customers, or conspiracy, regardless of
the result of the given bets, Portobet reserves the right to deprive these Users from a bonus and toconsider the corresponding bets as invalid. For the purposes of protection against fraud thecompany has the right to demand a document from the client proving identity before transferring a
26.1 Available methods of payments are determined by the country and the currency selected during
registration. A complete list of fees, limits on them and other items is displayed on the Deposits and
Withdrawals page. Portobet reserves the right to change these terms and details.
26.2 When conducting any financial transactions it is necessary that the name of the owner of the
debit/credit card or bank account exactly match the name of the owner of the appropriate account of
Portobet . Otherwise Portobet reserves the right to cancel all transactions and make a return on all betsmade while using someone else’s account or credit/debit card.
27. Entry of money on account
27.1 If any funds have been transferred to the User erroneously, the User is obliged to notify the
company immediately. Any winnings of the client arising from such an error shall be considered
invalid, and such bets are refundable, regardless of the delay between the origin of the error and the
time it was seen.
27.2 If the deposits to the account were made for any other purpose than bets, poker, casino and
financial betting, the company (particularly in case of suspected fraudulent money turnover)
reserves the right to cancel a deposit and collect from the User all costs incurred as a result of
processing the deposit.
27.3 If the User’s deposit exceeds the bet’s amount, at the client’s request for withdrawal Portobetreserves the right to charge the User all costs incurred as a result of processing deposits andwithdrawals.
28. Financial Limitations
28.1 The minimum single bet on any event is €1 or equivalent amount in players account currency.
The minimum bet in express or/and system bet is €1 or equivalent amount in players account
currency. Unless otherwise stated, only one bet per sport event or match is allowed. Maximum stake
per bet must be equal or smaller than the last deposit amount.
28.2 The maximum coefficient of express bets is 1000. Express bets, in which the coefficient of
winnings exceeds the maximum, are calculated with a coefficient of 1000. In these cases, the sum of
winnings should not exceed the maximum payment for a single bet. The maximum coefficient of
winnings for each version of the system is 1000. Variants of systems on which the coefficient of
winnings exceeds the maximum, are calculated with coefficient 1000.
28.3 The maximum amount of the bet on the event depends on the sport and the events and is
defined by the bookmaker network specifically for each event and each type of bet and is subject to
change without prior written notice. Portobet reserves the right to limit the maximum bet on individualevents, as well as the introduction and removal of specific restrictions on the accounts of individualUsers without notice or explanation of reasons.
28.4 All financial limits apply to any individual customer, or/and syndicates group of players acting
as a collective unit, who have placed two or more bets containing the same match selections,
including where placed in a series of bets, at a different range of odds markets, over a number of
days using various players’ accounts and/or across different betting channels. Should we identify
that two or more bets have been placed this way, all those bets will be considered as void and only
first betting slip submitted will be considered as a legitimate bet.
29. Payments / Withdrawals
29.1 Payments are processed in a time not exceeding 72 hours starting from the moment that the
request was made. Before the first payment will be made to the User by electronic payment methods
(Skrill, credit or debit card, etc.), the client is obliged to attach an electronic copy of a passport to
the Documents section to confirm their identity. Remember that forgery is severely punished by law,
and in cases of suspicion of placing a counterfeit or an edited copy of the documents by electronic
methods, Portobet reserves the right to send such documents to the appropriate regulatory authorities.
29.2 Before making the payment, the employees of the company will verify the correspondence of
the name, surname, father’s name, birth dates of the client and also other data. If differences are
found between the actual data and the data provided by the client, Portobet reserves the right to makea refund for all bets by the User and refuse to pay out winnings to the User unless they prove theidentity and accuracy of entered data.
29.3 If it turns out that the User has opened several accounts in the company, Portobet reserves theright to refuse to pay out for these accounts (except the User’s assets legitimately transferred to theaccount of Portobet after his payment of a fine in the measure of 10% of the total amount of deposits).
29.4 In the first order for a withdrawal in cash the User must enter valid passport details exactly as
in the passport in the language of the country that issued the passport (or in the case of foreign
passports – in English).
29.5 Group and family members should regulate personal relationships with each other – payments
are made ONLY in the name of the owner of the appropriate account.
29.6 The User agrees to provide Portobet with information about his bank account from which the betswill be made in particular, in order to transfer his winnings.
29.7 Portobet is not responsible for changes in the amount of payments related to fluctuations of
currency (rate of exchange).
29.8 If the User has requested a withdrawal in the amount of 1,000 Euros or more (or the equivalent
in another currency at the interbank rate), Portobet pays a commission on the transfer and subsequentoperations of withdrawals in the given calendar month. Otherwise, the commission is paid to thebank by the User.
29.9 The Company reserves the right of funds’ withdrawal using a priority for itself method of
payment for winning players (including credit/debit card or to the player’s bank account).
29.10 Before ordering the first payment, the player must bet on at least 50% of the payment as a
deposit of money amount. This requirement is introduced to combat fraud and “money laundering”
30. Maximum winnings
Over a 24-hour period, the maximum winnings of each individual User is 100,000 Euros (net
winnings, without counting the amount of set money).
31. “The customer of the client is prohibited to transfer or sell their accounts to
another person. This prohibition includes the transfer of any assets of value of
any kind, such as however not limited to ownership of accounts, winnings,
deposits, bets, rights and/or claims in connection with these assets, legal,
commercial or otherwise. The prohibition on said transfers also includes however
is not limited to the encumbrance, pledging, assigning, usufruct, trading,
brokering, hypothecation and/or gifting in cooperation with a fiduciary or any
other third party, company, natural or legal individual, foundation and/or
association in any way shape or form”